We understand that you may be concerned about the ongoing coronavirus (COVID-19) situation and how this may affect your dialysis arrangements. Our aim is to continue providing your dialysis and to keep you, our patients and staff safe. It is important that we work together to do this. Please follow NHS advice around thorough and frequent hand washing, as this is the best way of reducing your risk of contracting the virus.
If you feel unwell at home
Please do not come to the dialysis unit if you feel unwell. If you experience either a high temperature or a new, continuous cough, please phone your dialysis unit for advice, Monday to Saturday. On Sundays, please phone Patience Ward on 020 7188 8838 for advice. If you use the patient transport service you will be contacted before your appointment to check that you are well enough to travel.
If you feel unwell on arrival to the dialysis unit
Please inform staff immediately if you feel unwell so we can assess you and plan your care appropriately. The assessment will be done in isolation (in a side room) and you may need to be dialysed in a side room on that occasion. If you feel well enough you will be able to go home after dialysis. If you feel very unwell you will need to be admitted to hospital.
If you contract coronavirus
If you contract coronavirus and you are experiencing minor symptoms your dialysis care will transfer to New Cross Gate dialysis unit on Monday, Wednesday and Friday afternoons for the foreseeable future. This is so that we can care for you and other patients safely. If you are unwell we will arrange for you to be admitted to hospital where your dialysis will be provided at the bedside.
If you currently dialyse at New Cross Gate dialysis unit
In order to help us manage the increasing demand on our services caused by coronavirus, we are starting to move some patients from New Cross Gate to some of our other dialysis units. We will discuss this with you beforehand but we ask for your co-operation so that we can treat all patients safely. Patients who have tested positive will not come into contact with any other patients, and the unit will be deep cleaned daily.
If you currently use patient transport, this will continue. However if you test positive or are suspected of having coronavirus, your transport will be provided by BEARS – our specialist high dependency transport service. The BEARS drivers will be wearing masks, gloves and gowns, please do not be alarmed by this.
Managing your anxiety
We realise that this is a difficult and worrying time for kidney patients. Visit the Kidney Care UK website for advice and support. Visit the NHS website for more information about coronavirus (COVID-19).
The situation is changing rapidly and we will aim to keep you informed but please do speak to your dialysis team if you have any concerns or queries.