Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Ageing and health and coronavirus: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the COVID-19 pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than three days away, please contact us.

    Older Persons Assessment Unit
    Ground floor, Bermondsey Wing
    Guy's Hospital
    London SE1 9RT

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice and support.

  • I have symptoms that I am worried about

    If the symptoms are in relation to the condition you have been referred to us for and you need specific clinical advice from our team, please contact us as detailed on the ageing and health homepage.

  • I am on medication prescribed by your team and I am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP then you should contact the GP surgery to support you.

    If we usually prescribe your medication then please contact us by phone or for any urgent prescription queries you can email us.

  • Can I still book transport?

    You can book your transport by calling the transport bookings team on 020 7188 2888.