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Southwark urgent response team

Helping patients to remain at home or prevent avoidable hospital admission

Information for GPs

The team provides medically stable adults with home based rehabilitation and support to promote functional independence.

The intensive, short-term multi-disciplinary rehabilitation aims to prevent hospital admission/readmission following an event or short term illness impacting on the patient’s ability to cope at home.

Ideally, the patient will have measurable rehabilitation goals, however the service also has the capacity to respond rapidly to ‘bridge the gap’ to assist patient’s with functional tasks (e.g. meal prep, personal care) during recovery or whilst a social services package is being set up.

The multidisciplinary team consists of physiotherapists, nurses, occupational therapists, support workers, pharmacy staff, social workers and a geriatrician for specialist medical advice.

How to refer a patient to our service

Referrals can be made by any health or social care professional involved in the patient's care. It is appropriate for people in immediate need of assessment and intervention at home, or in a nursing/residential care home, and needing extra support to help manage at home to prevent an unnecessary hospital admission.

Referrals accepted: 8.30am-6pm, Monday-Sunday
Opening hours: 8.30am-9.30pm, Monday-Sunday

To make a referral, please call 0203 049 5751.

  • Referral criteria 

    Without Rapid Response input, the patient would otherwise need hospital admission.

    The patient must be:

    • 18 years of age or over
    • able to transfer with maximum assistance of one person or less (assistance of two will be considered on a case-by-case basis)
    • living in the Borough of Southwark and be registered with a GP
    • at home in the community (including care home residents) or have been in hospital less than 48 hours (or 72 hours if referred within 48 hours)
    • home by 7pm for same day review
  • Exclusion criteria

    • The primary reason for referral is a mental health or drug/alcohol problem
    • Referrals that can be effectively managed by standard social or health care services within the timeframe required.
  • Area of referrals

    This service is for Southwark residents.



To make a referral, please call 0203 049 5751.

For information relating to a case, please call 0203 049 8877.