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Coronavirus and community heart failure service: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic. If your query is not covered, please email gst-tr.KHPcommunityHF@nhs.net or call 020 3049 4652.

  • I have been referred to the service but I have not heard anything

    We have received your referral according to the existing process. If your appointment is urgent you will be scheduled for a face-to-face appointment. If it is not urgent it will be scheduled as a telephone consultation. You will be added to the normal waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice. 

  • I am on medication prescribed by your team and I am not sure if I should stop taking them

    Do not stop taking any medication unless specifically told to do so by your clinical team. Based on the current evidence, the service strongly recommends that all patient using ACE-i/ARB for hypertension, post MI LV dysfunction, hypertension, ischaemic heart disease, and heart failure with reduced ejection fraction should continue treatment with their usual therapy during the COVID-19 outbreak.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than three days away please email gst-tr.KHPcommunityHF@nhs.net or call 020 3049 4652 (please use email unless your request is urgent). 

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team, email gst-tr.KHPcommunityHF@nhs.net or call 020 3049 4652 (please use email unless your request is urgent). 

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, please email gst-tr.KHPcommunityHF@nhs.net or call 020 3049 4652 (please use email unless your request is urgent). 

  • I have wider questions about heart failure, not specific to the community heart failure service

    The community heart failure team works in close collaboration with the Guy's and St Thomas' cardiovascular services. Visit the cardiovascular page for more information.