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Coronavirus and multiple sclerosis community nursing: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not seeing patients in clinic, we will make contact with you by telephone. We do not have the usual staffing level within the multiple sclerosis team and it may take longer than usual to contact you.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than three days away, please email us at gst-tr.ms-nursing-service@nhs.net or call 020 3049 7961.

    Please use email unless your request is urgent. 

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice and support.

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team, please email us at gst-tr.ms-nursing-service@nhs.net or call 020 3049 7961.

    Please use email unless your request is urgent. 

  • I am on medication prescribed by your team and I am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP, contact the surgery. If we usually prescribe your medication, please email us at gst-tr.ms-nursing-service@nhs.net or call 020 3049 7961.

    Please use email unless your request is urgent.