Coronavirus: multiple sclerosis community nursing service update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment.
Where possible we are changing appointments to a telephone consultation, and in certain circumstances, a video appointment. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course.
If you have not heard from us within three days of your scheduled appointment, please contact us by emailing firstname.lastname@example.org.
If you are unable to use email or your query is urgent, please call 020 3049 7961. Please note that this telephone number only takes messages so we will call you back as soon as possible. Please note if you leave a message on this number it may be a few days before we are able to respond to your query.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team, please see below for the appropriate option.
Contact us by email at email@example.com for:
- any queries regarding your appointment or the contact details we have for you
- clinical advice
- MS relapse management
- medication queries.
Contact us by telephone on 020 3049 7961 if:
- you need urgently discuss your clinical condition
- you don't have access to email or our website.
Please note if you leave a message on this number it may be a few days before we are able to respond to your query.
See our frequently asked questions for further information. If your query is not covered, please either email or call us as appropriate.
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic. If you need advice from our clinical team, please use the current advice and guidance channels.
We would encourage you to contact our clinical team through advice and guidance before making a new referral. We are vetting all referrals. We will be contacting urgent patients but we are not currently booking routine patients and so there may be a significant delay before seeing your patient.
We are currently unable to conduct home visits.
Our frequently asked questions page has answers to common questions we have received from patients.
We aim to enable people diagnosed with multiple sclerosis (MS) to live with this long-term neurological condition from the time of diagnosis, through symptom management and monitoring of treatments.
Our service is led by specialist nurses and practitioners and provides:
support and information to people with MS, including emotional support for relatives and carers
nursing assessment and follow-up throughout all stages of this long-term condition
- a responsive telephone service to people with MS
prompt attention to any changes in your condition if you relapse
monitoring of new treatments
appointments in a variety of outpatient clinics
information and education to people with MS and their carers, and to professionals in health and social services and the voluntary sector
expert advice in complex cases
co-ordinated care with other health professionals to ensure best practice and symptom management
communication with the voluntary sector and professional bodies.