Coronavirus: multiple sclerosis community nursing service update
Due to increased demand on the hospital because of the coronavirus (COVID-19) pandemic we are having to make significant changes to our services. Unfortunately, some appointments are cancelled or postponed after clinical review.
We are currently running all of our clinics as telephone or video appointments and will notify you when we are able to begin face-to-face clinics or home visits again.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team, please contact your multiple sclerosis (MS) nurse, email firstname.lastname@example.org or telephone 020 3049 7961 (answerphone).
For medication queries such as delayed delivery or running out of disease modifying medication, or admin queries such as rescheduling an appointment or changing your contact details, please use the following contact details:
If you leave a message on the administration phone line it may be a few days before we are able to respond to your query.
Read our frequently asked questions for further information. If your query is not covered, please email or call us as appropriate.
We are doing everything we can to support GPs and patients during the coronavirus (COVID-19) pandemic. If you need advice from our clinical team, please use the current advice and guidance channels.
We are currently unable to conduct home visits.
Our frequently asked questions page has answers to common questions we have received from patients.
We aim to support people diagnosed with multiple sclerosis (MS) to live with this long-term neurological condition from the time of diagnosis, through symptom management and monitoring of treatments.
Our service is led by specialist nurses and provides:
support and information to people with MS, including emotional support for relatives and carers
nursing assessment and follow-up throughout all stages of this long-term condition
- a responsive telephone service to people with MS
prompt attention to any changes in your condition if you relapse
monitoring of new treatments
appointments in a variety of outpatient clinics
information and education to people with MS and their carers, and to professionals in health and social services and the voluntary sector
expert advice in complex cases
coordinated care with other health professionals to ensure best practice and symptom management
communication with voluntary sector and professional bodies.