Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Ear, nose and throat (ENT) and head and neck (H&N) services and coronavirus: frequently asked questions


Frequently asked questions

Please see some answers to common questions we have received during the COVID-19 pandemic. 

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than three days away please contact us as detailed above.

  • I am on medication prescribed by your team and I am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team. You may also find relevant information in the copy of your clinic letter you will have received after your last ENT clinic consultation (unless you have opted out of this).

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us as detailed above.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, please contact us as above. Please note that prescriptions provided by our ENT doctors can only be issued by our hospital pharmacy (ie we are unable to provide FP10 that you can take to your local pharmacy).

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice.