Your care at home

Helping you to leave hospital as early as possible 

Our teams provide home-based care. The person co-ordinating your care will telephone you to arrange a convenient appointment time. Please make sure you are at your nominated address for this appointment. 

Unfortunately, we cannot offer specific visit times. However, we will try to tailor our visits to your needs.

If you have any questions, or need to speak to a member of the team, call 020 3049 5391.

Why do I need this service?

A health or social care professional has identified that you may need extra support or to help you to manage after returning home from hospital.

Our service aims to help you to regain your mobility, independence and confidence in and around your own home.

Your home visit

  • Who will visit me?

    Once you have been referred, a healthcare professional known as a senior practitioner will visit you. He or she will:

    • ask you questions about your health, medication, social situation
    • assess your ability to carry out functional tasks, e.g. standing from a chair, walking or preparing a meal
    • see what the team can help you improve with and regain independence
    • identify and organise any equipment you may need
    • agree your needs and co-ordinate your care. 

    The senior practitioner will explain how our service works and answer any questions you may have.

  • How many visits will I need?

    We may visit you up to four times a day from 8.30am to 9.30pm, or as little as once or twice a week, depending on how much help you need.

    We visit for a short period, depending on your needs and how quickly you improve. This may be from a few days up to a number of weeks.

  • Cancelling or changing your home visit

    If you need to cancel a visit, please telephone the person co-ordinating your care on 020 3049 5391.

  • After your appointment

    The senior practitioner will agree a care plan with you to best meet your needs. This may involve referring you to other specialists in our team, e.g. nurses, physiotherapists, occupational therapists, rehabilitation support workers and/or social workers.  

    The senior practitioner will contact your GP to make him/her aware that you are under the care of our service. The senior practitioner may also refer you to other health and social care networks to support you in a variety of ways (e.g. pulmonary rehabilitation, falls clinics, foot health, wheelchair services or social services). 

    Once you have been discharged from our care, we will tell your GP about the progress you have made. If you have any health or social care concerns after being discharged from our service, please speak to your GP.