Coronavirus: plastic surgery service update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation or a video appointment. Some appointments may be cancelled without a future date being arranged. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
If you have not heard from us within three days of your scheduled appointment please call 020 7188 8882. Our phone lines are very busy and there may be a wait for your call to be answered.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team please see below for the appropriate option.
If you were due an operation, we should have contacted you to tell you about any delay or change. If you have not heard from us, or are not sure, please ring 020 7188 8882.
Contact us by email for advice on wound care:
Contact us by telephone for clinical advice (not for appointments or operation bookings):
- Hand and arm patients tel: 07827 957905
- Breast reconstruction patients tel: 07717 694218
- Other (lower limb, hidradenitis suppurativa (HS), IGAP skin cancer) patients tel: 07917 087937
Other important information
Plastic surgery out-reach nurse:
- this service is currently unavailable, please call one of the above numbers if you have any queries.
Plastic surgery dressing clinic:
- we are running a reduced service. If you need wound care advice, please call one of the numbers above or send a wound photo to one of the above email addresses. Thank you for your support and bearing with us, particularly to those managing their post-operative and wound care at home.
Skin cancer patients:
If you are an existing patient who has previously been seen in our service and need advice, send all clinical enquiries to your named key worker or CNS (cancer nurse specialist) on the number that you were provided. If you do not have the details of your key worker or CNS and need to contact someone please call the numbers below.
- For patients with melanoma: 020 7188 4901
- For patients with non-melanoma skin cancer: 020 7188 0041
See our frequently asked questions for further information. If your query is not covered, please either email or call us as appropriate.
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic. Therefore, prior to any referral, we strongly advise that GPs to seek advice and guidance via e-RS or Consultant Connect (if it is available in your area). Please note that all of our services available on e-RS are set up for advice requests.
This will enable the clinical team to review your request and provide an interim treatment plan for ongoing management of a patient. They can also advise/provide clarification regarding patient test results.
The GP can attach documents to the e-RS advice request, which may include diagnostic results, scanned images (eg photographs). Providers can also respond with attachments.
If you feel that a referral is absolutely necessary, please refer via e-RS and use the 'defer to provider' functionality for urgent/two-week wait (2ww) referrals. Please attach the referral letter at the point of referral or within 24 hrs. For 2ww referrals, please ensure that the patient meets the criteria ahead of referring. Please do not refer urgent patients under 2ww as this will overwhelm the service.
The Trust will vet the referral and either book into a virtual appointment or add the patient to the waiting list if they need a face to face appointment. In some cases the referral may be returned (rejected) back to you with advice.
Please do not defer to provider routine referrals. Send the appointment request to the patient so they can do this when they are ready to book.
Please consider this before making any referral as our capacity to see new patients is very limited.
For any training issues or technical assistance with e-RS or Smartcards, please contact your local Commissioning Support Unit facilitators or Registration Authority Helpdesk.
For south east London GPs, your Clinical Commissioning Group (CCG) has commissioned the Consultant Connect service so you can also use this to seek advice. We are in the process of expanding our Consultant Connect lines – they will be available Monday to Friday, 9am to 5pm and the communication will come via your local CCG bulletins. Please share this information within your practice.