Coronavirus: respiratory medicine services update
Due to increased demand on the hospital due to the coronavirus (COVID-19) pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation or a video appointment. Some appointments may be cancelled without a future date being arranged. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
We are trying to convert where possible many of our currently scheduled face to face appointments to telephone appointments. In some instances we will have to delay some routine appointments. When clinics reopen, you will be sent a further appointment. Where possible, we are asked to give advice and guidance to your referring doctor. This can reduce the need for an appointment and get the advice swiftly to your referring doctor.
If you have not heard from us during the week of your scheduled appointment, please contact us by email email@example.com. If you are unable to use email or your query is urgent, please call 020 7188 5828, selecting the appropriate outpatient option. Our phone lines are very busy and there may be a wait for your call to be answered.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team please see below for the appropriate option.
- for any queries regarding your appointment or to update the contact details we have for you.
- for clinical advice, If you are experiencing difficulties with an existing respiratory condition.
Call 020 7188 5828 if you don't have access to email.
See our frequently asked questions for further information.
Advice and guidance
We are doing everything we can to support GPs and your patients during the coronavirus (COVID-19) pandemic. Therefore, prior to any referral, we strongly advise that GPs seek advice and guidance via e-RS or Consultant Connect (if it is available in your area). Please note that all of our services available on e-RS are set up for advice requests.
This will enable the clinical team to review your request and provide an interim treatment plan for ongoing management of a patient. They can also advise/provide clarification regarding a patients test results.
The GP can attach documents to the e-RS advice request, which may include diagnostic results, scanned images (eg ECGs). Providers can also respond with attachments
If you feel that a referral is absolutely necessary, please refer via e-RS and use the 'defer to provider' functionality for urgent/two-week wait (2ww) referrals. Please attach the referral letter at the point of referral or within 24 hours. For 2ww referrals, please ensure that the patient meets the criteria ahead of referring. Please do not refer urgent patients under 2ww as this will overwhelm the service.
The Trust will vet the referral and either book into a virtual appointment or add the patient to the waiting list if they need a face to face appointment. In some cases the referral may be returned (rejected) back to you with advice.
Please do not defer to provider routine referrals. Send the appointment request to the patient so they can do this when they are ready to book.
Please consider this before making any referral as our capacity to see new patients is very limited.
For any training issues or technical assistance with e-RS or smartcards, please contact your local commissioning support unit (CSU) or registration authority helpdesk.
Our frequently asked questions page has answers to common questions we have received from patients.
Our respiratory department provides a full range of services for inpatients and outpatients. We take referrals both locally and from the south east and beyond.
We offer the following services, all delivered by expert respiratory physicians using state of the art facilities:
- asthma (including a nationally commissioned severe asthma service)
- chronic obstructive airways disease (including multidisciplinary assessment)
- endobronchial ultrasound service
- general respiratory service (investigating patients with so far undiagnosed chest conditions)
- interstitial lung diseases (including a nationally commissioned ILD service)
- pleural diseases
- pulmonary hypertension
- pulmonary rehabilitation
- south London oxygen assessment
- thoracic cancer (including lung cancer)
- tuberculosis (TB)
See the specialties tab for more information about the respiratory disorders that we treat.
Our service also includes the sleep disorders centre at Guy’s Hospital.
We also provide a range of diagnostic services and have close links with other specialties such as allergy, thoracic surgery, cancer and the Lane Fox unit.