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Coronavirus and bladder and bowel specialist nursing: frequently asked questions

Information for patients

Frequently asked questions 

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral according to the existing process. If your appointment is urgent you will be scheduled for a face-to-face appointment. If it is non-urgent it will be scheduled as a telephone consultation. You will be added to the normal waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice. 

  •  I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than 3 days away please contact us on BladderAndBowelCommunityTeam2@gstt.nhs.uk or 02030498810 (please use email unless your request is urgent). 

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us on bladderandbowelcommunityteam2@gstt.nhs.uk or 020 3049 8810 (please use email unless your request is urgent).