Read our latest advice on Coronavirus (COVID-19)


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Your appointment with the health inclusion team

Helping homeless people, refugees, asylum seekers or those with addictions 

Coronavirus: health inclusion team update

In response to the coronavirus (COVID-19) outbreak, please read our advice and information before attending the service.

Appointments

Our clinics are all drop-in, so you do not have to make an appointment. They are held at day centres, addiction services or hostels across Lambeth, Southwark and Lewisham.

Our refugee and asylum seeker service are appointment based at community clinics and drop in services in community day centres.

You will be seen by a nurse or specialist worker, depending on your needs.

If you are living in a hostel where we provide a clinic, please drop in to see the nurse or specialist worker, or inform your key worker that you want to see them.

Our clinics

For details about where and when our clinics run, please contact us.

Changing or cancelling your appointment

If you are given a follow-up appointment and cannot attend, please call us on 020 3049 4700/4550/4555.

Before your appointment

You don't have to bring anything with you to your appointment, however if you have any letters relating to your care or any medication you are taking, it would be useful to bring these with you.

What to expect at your appointment

Your first appointment can take up to an hour. You will be seen by a nurse or specialist worker who will ask you some questions about your general health, and how you would like to be contacted, for example by text, telephone, letter or follow-up appointment.

Depending on your health needs, we may need to carry out further tests. We will help you to register with a GP and will discuss and agree your care plan with you. 

Sometimes we may have student nurses present at your consultation but we will ask for your consent for them to be present. If you would like to have someone with you during your consultation, please tell a member of the team. You can bring a friend or relative.

Confidentiality

We work closely with other healthcare agencies and some voluntary organisations and share information if it is in the best interests of the patient. If you do not want your information to be discussed with other agencies, please make this clear to the nurse caring for you and your wishes will be respected.

We will only pass on confidential information without your permission if we need to protect you or someone else from very serious harm. We will always discuss this with you first.

If you want to know more about confidentiality, please ask one of the clinic staff.

After your appointment

If you have had tests, you will need to return the following week to get the results. Alternatively, you can drop in at the clinic where you have been seen and ask to speak to the nurse.

You can also contact the nurse directly via the main office on 020 3049 4700/4550/4555

Useful links

Download our resource pack (PDF 6Mb) to help GPs and other primary care health professionals in their work with refugees and asylum seekers.

Access to homeless organisations:

Access to refugee organisations:

 
 

Coronavirus

Please visit the main Trust coronavirus (COVID-19) page for more information.