Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Your appointment with the Lambeth Enhanced Rapid Response Team

Helping you to remain at home or prevent avoidable hospital admission

Coronavirus: Lambeth Enhanced Rapid Response Team update

In response to the coronavirus (COVID-19) outbreak, please read our advice and information before attending the service.


Our teams provide care and support in your home. The person coordinating your care will telephone you to arrange a convenient appointment time. Please make sure you are at your nominated address for this appointment. 

Unfortunately, we cannot offer specific visit times. However, we will try to tailor our visits to your needs.

If you have any questions, or need to speak to a member of the team, please call 020 3049 5391.

Why do I need this service?

A health or social care professional has identified that you may need extra support or care to prevent you from needing to be admitted into hospital or to help you to manage after returning home from hospital.

This may be because of a particular event, such as a fall or short-term illness that is making it more difficult for you to cope at home.

Our service aims to help you to regain your mobility, independence and confidence in and around your own home.

Your home visit

  • Who will visit me?

    Once you have been referred, a healthcare or social care professional known as a senior practitioner will visit you. He or she may be a physiotherapist, occupational therapist, nurse, pharmacist or social worker.

  • What to expect at your appointment

    Once you have been referred, a healthcare professional known as a senior practitioner will visit you. He or she will:

    • ask you questions about your health, medication, social situation
    • assess your ability to carry out functional tasks, e.g. standing from a chair, walking or preparing a meal
    • assess how the team can help you improve and regain independence
    • identify and organise any equipment you may need
    • agree your needs and co-ordinate the care you receive from the service. 

    The senior practitioner will explain how our service works and answer any questions you may have. 

  • How many visits will I need?

    We may visit you up to four times a day between the hours of 8.00am and 9.30pm, or as little as once or twice a week, depending on how much help you need.

    Depending on your needs and how quickly you improve, we may visit you for a few days or for a number of weeks. 

  • Cancelling or changing your home visit

    If you need to cancel a visit, please telephone the person co-ordinating your care on 020 3049 5391.

  • After your appointment

    The senior practitioner will agree a care plan with you to best meet your needs. This may involve referring you to other specialists in our team, for example nurses, physiotherapists, occupational therapists, rehabilitation support workers, pharmacists and/or social workers.  

    The senior practitioner will contact your GP to make him/her aware that you are under the care of our service. The senior practitioner may also refer you to other health and social care networks to support you in a variety of ways (eg pulmonary rehabilitation, falls clinics, foot health, wheelchair services or social services). 

    Once you have been discharged from our care, we will tell your GP about the progress you have made. If you have any health or social care concerns after being discharged from our service, please speak to your GP.