Read our latest advice on Coronavirus (COVID-19)


Our services are open and safe to attend – we are still here to help during lockdown

Infection and coronavirus: frequently asked questions

Information for patients 

Frequently asked questions

Please see some answers to common questions we have received during the COVID-19 pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven’t heard from us and your appointment is less than three days away please contact us.

  • I am on medication prescribed by your team and I am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team. You can leave a message for your clinical team by calling 020 7188 3148. Please state your name, hospital number, treating clinician’s name, question and urgency of your query. We will endeavour to get back to you within 2 working days or sooner for very urgent issues.

  • My medication is running out and I need a prescription

    If the medication is usually prescribed by your GP contact the surgery. If we usually prescribe your medication, please contact us as above.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice.

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing you and you need specific clinical advice from our team please contact us. If they are new unrelated symptoms please contact your GP surgery for advice. If you are worried about COVID-19 please contact NHS 111.